مبادئ الخصوصية لمنصة سند للإجازة القرآنية

ترتكز سياسة الخصوصية الخاصة بنا على التزامنا بمبادئ الخصوصية التالية:

نحن ملتزمون بشدة بخلق بيئة آمنة ومأمونة عبر الإنترنت لكل مستخدم.

نحن لا نبيع المعلومات الشخصية لمستخدمينا لأي طرف ثالث. لقد أنشأنا شركة ... كشركة غير ربحية حتى لا تتعارض مهمتنا التعليمية ورسالتنا وثقتكم مع دافع الربح.

We strive to provide our users with access to and control over the information they provide to us, and we take user information protection seriously.

We take additional precautions for young students as outlined in our Children’s Privacy Policy, including restricting children’s accounts to block features that would allow the child to publish or automatically disclose personal information.

We do not display third-party advertisements on the Sanad platform. Our mission is to provide you with world-class education, not to sell you products or educational programs.

Summary

Sanad Quran Certification Platform is owned by [Company Name], a registered non-profit organization [Company Registration Details] (“the Company,” “Sanad Platform,” “we,” “us”), and operated by Manarat Al-Sharq [Company Details]. As a non-profit, we use the information we collect to provide you with a better experience and fulfill our mission of providing world-class education to anyone, anywhere. We established the company as a non-profit so that profit motives do not conflict with our mission to provide a reliable educational resource.

We deeply respect our users’ privacy, and we are committed to protecting their personal data, creating a safer environment for users and students of all ages. This privacy policy will inform you how we handle your personal data when you visit our website at www.sanadquran.com and the online service (collectively referred to as “our Service”)—regardless of where you access it from—and notify you of your privacy rights and how the law protects you.

Use by Children and Students

For specific information on how personal information is collected, used, and processed when providing services to schools, educational institutions, and teachers, please review the School and Student Use Policy below.

Our Children’s Privacy Policy describes how we collect, use, and process personal information from children under the age of 13.

Information Collection

We collect information in the following ways, depending on your use of the service and your account settings:

– We collect information directly from you, for example, when you create an account, communicate with us, participate in activities or events, or provide information while using the service. We may also collect information from others, such as the child’s parents, teachers, or schools, or third parties—i.e., institutions not affiliated with us—such as third-party apps used by the user to connect to the service. We collect some information automatically, such as information related to your use of the service and the devices you use to access the service. We may use cookies, web beacons, and similar technologies to collect information as described in our Cookie Notice.

Examples of information we may collect include:

– Account registration information, such as: (user’s full name, date of birth, gender, educational attainment, country of residence, language, email address, mobile phone number, and information about educational sessions)

– Information about your browser or device, and location

– Information you choose to include in your profile or post in public areas of the service

– Information you may provide regarding specific features or special programs

– Non-personal information that may be linked to your personal information, including information related to your use of our service

Additional information about our collection of data from children and students is available in the Children’s Privacy Policy and the School and Student Use Policy.

Information You Provide to Us:

– Contact and profile information. When you create an account on our service, we may collect information including your name, email address, and date of birth (for compliance purposes). We also collect login information, including username and password. After registration, you may also choose to provide additional information in your profile, such as your title and other personal or demographic information.

– Your communication and interactions with us. We may collect information from you at other times, such as when you request customer support, send us an email, post a comment or question, provide feedback, complete a survey, participate in a special program, or otherwise interact with us (including through third-party services).

– Your interactions with our services. We may collect information from you when you interact with features of the services, such as our AI-powered chatbot.

Information We May Receive About You from Others:

Information from Schools or Other Users: We provide certain features on our service that allow other users to provide us with information about you. For example, a school or educational institution or its staff may provide information about participants receiving our services, or a parent may provide information about a child user, such as when a parent registers an account for their child and provides us with certain information about the child (e.g., username and age). Please review our Children’s Privacy Policy and School and Student Use Policy for additional information on how our service is used by children and students.

Information from Single Sign-On (SSO) Services: If you choose to register for an account (or access your account) through an authentication service like Google Accounts or Clever, known as Single Sign-On (SSO) (“Authentication Service”), we may collect information from these third-party services in accordance with your privacy settings in your account with the relevant Authentication Service.

Information Provided by Partners and Other Sources: We may also receive information from external organizations with which we partner to provide educational services. If we link information from other sources with the personal information we collect through our service, we will treat the combined information as personal information under this privacy policy.

Information We Collect Automatically

Usage Information: We may collect usage information about your use of our service, such as the number of problems you attempted, the number of videos you engaged with, the types of exercises you participated in, the topics studied, chat subjects, and the time spent completing tasks. This allows us to design educational experiences that better suit you.

Location Information: We may collect and use information about your location (e.g., your country) or infer your approximate location based on your IP address to provide you with educational content tailored to your region (if available). However, we will not collect your precise geographic location or that of your device. Users can change settings on their computers or mobile devices to prevent sharing location-related information.

Device and Usage Information: To provide personalized education and high-quality experiences for our users, we may use various technologies to automatically collect certain technical information from your browser or device when you visit our site, read our emails, use our service, or interact with us in other ways (e.g., type of device or mobile phone and operating system version used). You can learn more about our use of these technologies (and how to manage their use) in our Cookie Notice.

Use of Information

We use the collected information for the following purposes:

– To Provide the Service: We use your information to operate, maintain, and provide all features of our service (e.g., providing educational services and platform access, registering and creating an account).

– To Personalize Your Experience: We use your information to personalize your experience while using the service, including across different devices you may use to access the service (e.g., providing necessary information to teachers and supervisors monitoring the educational process).

– To Communicate with You: We use your information to communicate with you about your account and our service (including responding to inquiries and sharing information about features and new offerings that may be of interest). We may also use your information to provide you with information about our features and services and other offers that may interest you, and to contact you about our charitable mission and fundraising efforts.

– To Understand and Improve Our Services: We use information to understand and analyze usage trends, learning behaviors, and user preferences, to improve the operation and appearance of the service, and to create new features and functionalities. To enhance the accuracy and educational effectiveness of our service, we review some user content manually (as specified in the “User Content and Ownership” section of our Terms of Service).

– To Develop New Educational Offerings: We may use information to maintain, develop, support, and improve our service and other educational products and services, and for educational research purposes.

– For Legal or Compliance Reasons: We may review, use, or disclose information to comply with applicable laws, regulations, or rules, and our Terms of Service, including protecting our safety and rights, as well as those of users and the public.

Information Regarding International Visitors and Data Processing

Processing of Personal Information for International Users Outside the Hashemite Kingdom of Jordan (Regional Information):

This regional information policy complements our privacy policy. In some countries, you may have additional rights. These may include the right to request access to, update, review, delete, or obscure your information, or to object to our use of it or restrict its use for certain purposes.

If you wish to exercise any of these rights, please contact us. Please be aware that our ability to respond to specific requests may be limited by applicable law and the functionality of our service.

We may provide supplementary information related to our services in specific countries or regarding particular programs we offer outside Jordan, including our help center or regional websites.

International Data Transfer:

Our service is operated and managed on servers located within the Hashemite Kingdom of Jordan. If you choose to use our service from Europe or other countries with data collection and use laws different from Jordan’s data protection laws, you acknowledge and agree that we will transfer, store, and process your personal information in Jordan, for the purpose of providing the service in accordance with our contract (including, for example, our Terms of Service) and for any other purpose for which you have given explicit and informed consent.

Rights of Minor Users:

If you are a registered user under the age of 18, you have the right to request the removal of content or information you have publicly posted on our service. To request removal, please contact us for assistance. Please note that your request does not guarantee complete or comprehensive removal, as content or information may be retained in accordance with applicable law.

General Data Protection Regulation (GDPR):

If you are a resident of the European Union, the United Kingdom, or other countries within the European Economic Area, you may have additional rights, including:

– Right of Access and Portability: The right to access your personal information, along with certain related information, and to obtain that information in a commonly used format and transfer it to another data controller.

– Right to Rectification: The right to correct your personal information without undue delay when that information is inaccurate or incomplete.

– Right to Erasure: The right to delete your personal information without undue delay in certain circumstances, such as when the personal information is no longer necessary for the purposes for which it was collected or processed.

– Right to Restriction: The right to restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the personal information, providing us a reasonable period to verify its accuracy.

– Right to Object: The right to object, on grounds relating to your particular situation, to the processing of your personal information, and to object to the processing of your personal information for direct marketing purposes, to the extent that such direct marketing is involved.

– Right to Withdraw Consent: The right to withdraw your consent at any time (acknowledging that withdrawing your consent will not affect the lawfulness of processing based on consent before its withdrawal).

You may also have the right to file a complaint with the relevant regulatory authorities. If you need further assistance regarding your rights, please contact us, and we will review your request in accordance with applicable law. In some cases, our ability to support your rights may be limited by our obligations to process personal information for security, safety, fraud prevention, regulatory, or legal compliance purposes, or because processing is necessary to provide the services you have requested. In such cases, we will provide you with specific details in response to your request.

For personal data subject to GDPR, we rely on several legal bases for processing data. These legal bases apply when:

– The processing is necessary to fulfill our contractual obligations in our Terms of Service or other agreements with you.

– The processing is necessary for our legitimate interests, such as improving, personalizing, and developing the service, marketing the service, such as new features or products of potential interest, and enhancing safety and security as described above.

– You have consented to the processing for a specific purpose.

– The processing is necessary to comply with a legal obligation or court order, or to establish, exercise, or defend legal claims.

Disclosure of Information

We are committed to protecting the personal information you provide to us. Therefore, we assure you that we do not and will not sell your personal information to third parties. This section outlines the situations in which we may disclose your personal information to third parties.

We may disclose personal information:

– With Other Users of Our Service: If you use features that allow you to share your information with others (or make it accessible to them).

– With Vendors, Consultants, and Other Service Providers: Who work on our behalf.

– With Other Users Linked to Your Account: Such as a parent or teacher.

– With Your School: If you are using our service for school purposes.

– With Your Consent: Including third-party applications you choose to use, such as supplemental services or authentication services. If you choose to use a third-party application or service, its use of your information will be subject to that third party’s privacy policy.

– In Connection with Business Transactions: Including mergers and acquisitions.

– For Compliance Purposes: Specifically when reasonably necessary to protect the security and safety of our users or our service, or when permitted by law.

We also reserve the right to disclose anonymized or aggregated information that does not reasonably identify any individual.

How Your Information May Be Disclosed or Transferred:

– When Information is Publicly Visible: Some features and functions of the service may disclose your information to others or make it accessible to them. For example, if you post a question or answer on the service, your profile, which may include your name and a brief bio, along with the content of your post, will be visible to others. Once your information is available online, it can be collected and used by others without restriction. Therefore, exercise caution when sharing personal information online and consider what personal details you want to disclose in your profile or posts. We strongly recommend avoiding the use of your real name or any information that can identify you when creating your username or profile.

– When Your Account is Linked to Another User’s Account: If your account is connected to a school or a parent, that person will be able to see your profile information and learning activities on the service, such as videos you have shared, questions and answers you may post, chat history, and other usage information. This may include your name (not just your username) along with the information in your account profile and settings.

– With Your Consent or Instruction: You can grant consent or authorization to disclose your information to third-party applications or services in various ways. Please note that these third parties are not subject to our privacy policy, so we recommend reviewing the privacy policy of any third-party application or service before allowing it access to your account information.

– To Third-Party Applications: Developers and service providers may create complementary services for our platform.

– To Single Sign-On (SSO) Services: If you choose to use an authentication service, these third-party services may collect or infer information about you, including your usage of our service (such as login activity), according to their privacy policies.

– In Relation to Special Programs: If you participate in special programs where we collaborate with third parties, we may disclose information collected from or about you to external partners to facilitate the program or services provided. Before you choose to participate in a special program, we will inform you if information will be disclosed to third parties involved in the program and what information will be disclosed. These partners may use your information as described in their privacy policies.

– With Your Consent: We do not disclose your information to external organizations for marketing or promotional use without your consent. In some cases, you may grant us permission to disclose your information to approved partners, non-profit organizations, and other entities not affiliated with us. In these cases, we will only provide the information you have allowed us to disclose or that you have requested us to disclose.

– To Your School: If you are a school user or teacher, we may disclose certain information to your school. For more details, please review the “Use by Schools and Students” section.

– Anonymized or Aggregated Information: Under certain circumstances, we may disclose non-identifiable or aggregated information for various purposes. For example, we may share anonymized information with business partners to improve our service or offerings, or for educational research. If we disclose information to third parties for research or product development, the information will be aggregated and/or anonymized to avoid reasonably identifying the user.

– To Employees and Service Providers: To provide our service, we may disclose information to our employees and trusted third-party service providers, such as entities that handle billing, customer support, analytics, hosting, data processing, marketing, and similar services. When disclosing information to service providers or external vendors, these third parties are contractually obligated to maintain the security and confidentiality of that information.

– For Legal or Business Purposes: We may disclose information in the context of developing or changing our business, including mergers or acquisitions. In the event of any merger, acquisition, change of control, or any form of sale of some or all of our assets, your information may be transferred or disclosed in connection with this business transaction. If the transaction involves the transfer of student personal data to a third party, we will require the new owner to continue to honor the terms of this privacy policy, or we will provide the school with notice and an opportunity to opt-out of the transfer of student personal data by deleting the student personal data before the transfer occurs.

– Other Cases: We may disclose information if we have a reason – in good faith – that it is necessary and reasonable to: (a) respond to any applicable law, regulation, or legal process or enforceable request; (b) enforce our Terms of Service, including investigating potential violations; (c) investigate or defend ourselves against any claims or allegations from any third party; (d) detect, prevent, or address issues related to fraud, security, or technical matters; (e) protect our rights, property, or personal safety (and our team), our users, or the public; or (f) as required or permitted by law.

Transparency and Your Choices

We take your privacy seriously. Therefore, we strive to provide you with control over your personal information and decisions related to it.

We recognize that your personal information is important to you, and you have choices in controlling how your information is used and disclosed. We want you to have access to your personal information so you can help keep it as accurate as possible.

When you register for an account, you can:

– Limit Optional Information: You can choose to provide information that does not reasonably identify you to others. For example, we recommend using a username that is not linked to your real name (or can be used to identify you). You may also choose not to provide any optional information in your public profile.

– Choose Third-Party Services Disclosure: You can choose which third-party applications you want to use and can stop using any third-party applications at any time. This functionality is optional and left to the user’s discretion. For example, you can revoke our access to your account on any Single Sign-On service at any time by disconnecting the “linked account” in your account settings or updating the appropriate settings in your authentication service preferences.

– Opt-Out of Optional Emails: We may send you emails from time to time regarding our products and services, or products and services we believe you might benefit from. You can choose not to receive these emails by clicking the unsubscribe link in any email or by updating your email settings. Please note that you cannot opt-out of certain types of account-related messages, such as account verification, changes or updates to service features, technical or security notifications, and some automated communications.

– Update, Correct, or Delete Account Information: We recommend that you regularly check your account settings to update, correct, or delete your information.

You can learn more about cookies and how to manage cookie settings in our Cookie Policy.

Most web browsers are set to accept cookies by default. However, you can usually set your browser to remove cookies or reject them before accepting a cookie. You can also opt-out directly from certain third-party cookies. Please be aware that choosing to remove or reject some cookies may limit your use of the service. For more information on our use of cookies and similar technologies, please review our Cookie Policy.

– Share Information About Courses: We may offer clear sharing features that allow you to share information about programs, courses, or topics you are learning through our service. (The use of sharing features is entirely at the user’s discretion.)

– School Accounts: In some cases, the school may retain administrative control over school or educational institution accounts, including the ability to modify or delete the account. For more information, please review the “Children’s Privacy Policy” and the “Use by Schools and Students” policy.

Account Settings

We strive to empower you to control and manage access to your information so you can help keep it as accurate as possible. When you register on our platform and provide us with information, you can update, correct, or delete your account and information at any time by reviewing your profile information and preferences in your account settings page.

Parents (not children) can modify or delete child user accounts (in the parental account), as outlined in our Children’s Privacy Policy. Parents or school users requesting to modify or delete school accounts may be directed to the school.

Accessing, Updating, and Correcting Your Information

You can access, update, and correct your personal information at any time by logging into your account and updating the relevant information on your account settings page.

Account and Information Deletion

To request the deletion of your information at any time, please log into your account and select “Delete Your Account” from the settings. You can learn more by contacting our help center.

Please note that your information will be retained in a backup for up to one week. If you log back into your account within 24 hours, your account will not be deleted, and you will need to initiate the deletion process again.

We may not be able to delete information in all cases. For example, we may retain certain information – as necessary – to prevent fraud or abuse in the future, for record-keeping purposes, or other legitimate business purposes, or if required by law. Any retained personal information will still be subject to the terms of this privacy policy.

Unless we receive a deletion request, we will retain your information as long as your account is active or as necessary to support the purposes for which it was collected. We may also retain anonymized or aggregated information that no longer reasonably identifies a specific individual.

Parents can modify or delete child user accounts linked to the parental account, except for certain school accounts.

School Accounts

Default settings for accounts used by schools or at their direction may vary depending on how the school uses our platform and based on the terms of the agreement between the school and us. In some cases, the school retains administrative controls, including the ability to modify or delete the account. If you have a school account, please contact your school or educational institution for information regarding your account. For more information, please review the “Use by Schools and Students” policy.

Information Storage and Retention

Data is stored and maintained through Digital Ocean Data Centers. Digital Ocean is known for its reliable and scalable cloud infrastructure, based in various locations worldwide, providing high-performance computing resources and data security.

Securing Your Personal Information

We are committed to securing your personal information. To protect your privacy and security, we take reasonable steps to verify your identity before granting access to the account or making corrections to your information. For example, we may ask you to provide certain information to confirm your identity, and we may require you to create and use a password to access certain parts of our service. We strongly recommend creating and maintaining a strong password to help ensure the security of your account.

Here are some ways we protect your personal information:

– Encryption: We encrypt your personal information (when stored at rest).

– Transmission Security: We protect your personal information with encryption during transmission over the public internet.

– Security Measures: We use reasonable organizational and technical safeguards designed to help protect your personal information.

Protecting Your Personal Information:

– Username: We recommend creating a username that does not reveal your identity.

– Password: We recommend creating (and maintaining) a strong password.

– Online Safety: We advise thinking carefully about what you share and continue to learn more about online security.

We use reasonable safeguards to protect our service and your personal information, but you acknowledge and understand that no security measures are perfect. We employ physical, administrative, and technical safeguards designed to maintain the safety and security of the personal information we hold in connection with our service. However, we cannot guarantee or warrant the security of any or all information you send to us. For example, no internet service or email transmission is entirely secure or error-free. Specifically, email messages sent to or from the service may not be secure. Therefore, we urge you to be particularly cautious when deciding what information to send to us via email or for assistance or support. Once we receive your transmitted information, we will make reasonable commercial efforts to ensure the security of our systems. When entering sensitive information, we encrypt the transmission of that information using Secure Sockets Layer (SSL) technology or similar technologies. However, please be aware that this does not guarantee that the information will not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or administrative protections. In the event of a security breach involving information under our control, we will take reasonable steps to investigate the situation and notify you of the security incident as required by applicable laws and regulations.

Third-Party Links

Our service may link to websites operated by other entities or individuals. If we include links to third parties and you click on these links, you will leave our platform/website, and the privacy policy of the third party will apply. Similarly, if you see a link to our platform/website on a third-party website, the privacy policy of that third party will apply.

Example:

If you are on our page on Instagram, Instagram’s privacy policy applies to our Instagram page.

Therefore, you acknowledge and agree that our privacy policy does not apply to (and we cannot control the activities of) other third-party sites. We encourage you to review the privacy policies of these third-party sites.

Changes to the Privacy Policy

We may modify or review this privacy policy from time to time. We will notify users of any changes by posting the revised or updated privacy policy with a new review date on our platform/website/service. If we make material changes to this policy, we will do our best to inform you of these changes by posting a notice on our website before the changes take effect. Therefore, we recommend reviewing the privacy policy each time you visit the service to stay informed about our privacy practices.

We will not make any significant changes to our privacy policy regarding the collection or use of student personal data from schools or educational institutions without first notifying the school or institution and providing an option before using student personal data in a manner materially different from what was disclosed at the time of data collection.

Contact Us

Please contact us if you have any questions or comments.

– Email: (Privacy Team Email)

– Mail: (Physical Address)

You may also want to visit our Help Center and FAQ and Resource Pages (create pages for these and include links), which host frequently asked questions and useful information you may find helpful.

School and Student Use Policy

The School and Student Use section complements our privacy policy regarding school use. Our company is a non-profit organization dedicated to providing educational content related to learning the Quran. We strive to implement best practices to protect the privacy of all our users, including students and others. We have implemented additional controls and procedures for schools, educational institutions, and teachers (collectively referred to as “schools”) when they use the service for educational purposes. When the service is used as part of a school’s educational program, personal information about school student users (“school users”) may include information designated as “educational records” under privacy laws such as FERPA or other legally protected information. We refer to this information as “student personal data.”

Our Commitment: We are committed to supporting student privacy. Our collection and use of student personal data are governed by our agreements with schools, our privacy policy, and applicable privacy laws. For school users under the age of 13, our privacy practices may be subject to online child privacy protection laws. If you have any questions about reviewing, modifying, or deleting a school user’s personal information, please contact your school directly.

Creating School Accounts: Please note that to link school user accounts to the school and consider them as school accounts (as defined in our Service Agreement), accounts must be created by the school or under its direction using a school or authorized email address. For example, a school account is created when:

– A teacher creates a username and password to set up school user accounts and create a class in the service.

– An account is created by a school user under the school’s direction, using a school email address or authorized by the school.

– Accounts are created under a separate contract between us and the school or educational institution, granting these accounts school account status.

In cases where we do not have a separate contract with the school or educational institution, we may request notice that the accounts will be used for school purposes to consider them as school accounts. If you are a school, please contact our School Partnerships team to learn more about how to set up and manage student accounts as school accounts.

Detailed Information:

We follow specific methods for using and protecting student personal data:

– We collect, maintain, use, and share student personal data only for authorized educational purposes and as described in our privacy policy, including according to school and/or school user and/or parent or legal guardian (“parent”) instructions.

– We do not disclose student personal data for targeted advertising purposes. We take steps to disable third-party ad networks when a school user logs into a school user account in the service.

– We do not build a profile of a school user except to enhance educational purposes or as permitted by a parent.

– We have established a data security program designed to protect the types of student personal data collected and used by the service.

– We will clearly and transparently disclose our data practices to our users.

– We will never sell student personal data unless the sale is part of a company transaction, such as a merger, acquisition, or sale of other assets. In such cases, we will require the new owner to continue to honor the terms outlined in this privacy policy or provide the school with notice and an opportunity to opt-out of the transfer of student personal data by deleting student personal data before the transfer.

Disclosure of Student Personal Data

We disclose student personal data as described in our privacy policy, including the “Disclosure of Information” section above. Additionally, depending on the features and account controls applied to school accounts, we may disclose information to other users on the service, such as readers, teachers, or school administrators. If a school user posts content in a community forum, their username and profile information will be visible with the post.

Access to Student Data

Depending on how the school uses our platform/services and the terms of the agreement between the school and us, we may provide the school access to some student personal data, school account usage information, and teacher user account information for school purposes, such as monitoring student learning activities and evaluating the effectiveness of the school’s use of the service. We may also provide schools with access to student personal data, student usage information, and teacher usage information in response to the school’s request.

Targeted Advertising

We do not use, disclose, or collect the personal data of student users with school accounts for marketing or advertising purposes related to third-party commercial products or services, including targeted advertising.

Retention and Deletion of Student Personal Data

We do not intentionally retain student personal data beyond the period necessary to support the educational purpose, unless authorized by the school, student, or parent. Users may continue to use their accounts for non-educational personal purposes and may choose to link their accounts to a personal or parental account. In such cases, the user (or their parent) is responsible for account deletion requests.

Users with personal (or parental) accounts can delete their accounts and associated personal information at any time through the account settings. In such cases, users can contact our Help Center for guidance on how to do this.

Depending on how the school uses our platform/services and the terms of the agreement between the school and us, users, including school users (or their parents), may be able to delete their accounts and associated personal information through the account settings. Users in such cases can contact our Help Center for guidance on this process. In some cases, our school partners—through a signed agreement between us and the educational institution, which may include additional services—may require registration and administrative services; in such cases, school users (or their parents) may not be able to delete accounts through account settings and may need to submit deletion requests to the school or educational institution.

The school is responsible for managing student personal data in accounts that are no longer needed by the school by submitting deletion requests. Schools should contact our School Partnerships team to request deletion of student personal data associated with school accounts. We may ask for additional information to verify the deletion request. If a school user links their school account to a personal account, the educational activity of the school user may be retained in the personal account.

Inquiries About Student Personal Data

If you have questions or inquiries about specific practices related to student personal data provided to us by a school, please direct your questions to your school.

This section does not apply to information that a student or any other individual provides to us outside of the student’s use of the service as directed by the school. For example, if a user links their current personal account to their school account or chooses to retain their educational activity on our platform in a personal account, the information associated with the personal account is not considered student personal data.

Children’s Privacy Policy

This policy or section complements our privacy policy, providing additional information on how we collect, use, and disclose personal information of children under 13 years of age (“Child” or “Children”).

We are committed to protecting children’s privacy.

Protecting children’s privacy is important to us. For this reason, we have created certain features designed to help protect personal information related to children (“Child Users”). When a child creates an account, we collect their information in compliance with applicable laws, including obtaining parental or legal guardian consent (“Parent”) for creating the account. When a school uses our platform, we rely on the school to provide the necessary consent—on behalf of the parent—for us to collect information from a school user under 13 years old for educational purposes.

How Children Can Use and Register for Our Service

We do not allow child users to create accounts without parental or school consent. Therefore, if we become aware that personal information of a child user has been collected through our service without parental or school consent, we will take appropriate steps to delete this information. If you are a parent and discover that your child under 13 has created a personal account on our service without consent, please contact us to request the deletion of that child’s personal information from our systems.

Methods for Child Users to Register:

1. Parent Consent Registration:

   – When a child user registers for our service, we ask for a username, date of birth, password, and a parent’s email address so we can send an email to the child’s parent to obtain consent for the child to use the service. We do not request more information from the child than is necessary to provide the service or to obtain parental consent. If we do not receive parental consent within 7 days, the child’s account will be closed, and the child’s personal information will be deleted from our systems. We may rely on the school for obtaining and providing consent on behalf of the parent as described below.

2. School-Created Account:

   – When our service is used by a school, we allow the school to create child user accounts and provide the required consent on behalf of the child’s parent for us to collect the child’s personal information for this purpose. Schools may create child user accounts by adding students to the service through single sign-on, or by creating individual logins and passwords for each student. When schools create accounts in this manner, we rely on them to collect and provide parental consent.

Methods for Parental Consent

Parents may provide consent for a child user to use the service by responding positively to an email we send to the parent’s email address provided by the child user during registration. If we do not receive parental consent (or confirmation that the account is a school account) within 7 days, the child user’s account will be closed, and the child’s personal information will be deleted from our systems.

Parental Accounts

A parent can create a “Parental Account” on the service and link it to the child user’s account by clicking on the account creation link in the parental consent notification. Parental accounts control the settings and functions of the child user’s account. Parents can revoke the child user’s permissions to use the service at any time by deleting the account. In some cases, the school may have administrative control, including the ability to modify or delete the account.

Information Collected About Child Users and Its Use

We collect the child user’s username, date of birth, and parent’s email address when a child user registers for the service, along with any additional personal information added by the parent to the child user’s account. We also collect information about the child user’s use of the service (such as completed lessons) and device and usage information, as detailed in the information collection section.

We use the information collected about child users to provide the service, customize their experience, communicate with them to improve our services, develop our offerings, and for purposes of protecting the safety of our users and complying with legal requirements. We use the parent’s email address to communicate with them regarding account-related matters.

Disclosure of Information Related to Child Users

The username and progress information of the student, as well as any personal information added by the parent to the child’s profile, are disclosed to the teacher associated with the child user’s account, though the parental account may prevent the child user from adding teachers to the account. Parents can also enable additional information sharing features through the parental account, such as adding profile information and allowing the disclosure of the profile to teachers and other users, or enabling the child user to post content (such as questions and answers) on the service. Parents who enable content posting features should be aware that the child user can post personal information in free-form content on the service, so they should monitor the child user’s posts and remove personal information if necessary. We may also disclose personal information of child users for business purposes, as described in the disclosure section above.

No Third-Party Tracking or Targeted Advertising

We do not display targeted advertising on the service. We do not disclose personal information of child users for direct marketing or targeted advertising purposes. Additionally, we take steps to disable third-party ad networks on webpages with content directed towards children.

Accessing, Modifying, and Deleting Child User Accounts

As a parent, you can access and control information related to your child’s account in the “Your Children” section of your parental account. To refuse further collection or use of your child’s personal information, you can delete the child user’s account by following the relevant instructions. Note that you must delete the child user’s account before deleting the parental account.

Parents can contact us via our support page to access or delete a child user’s account. Please provide the child user’s username, and we may take steps to verify your identity before providing access to the child’s account.

In some cases, the school retains administrative control, including the ability to modify or delete the account, so parents should direct their requests to the school. For more information, please review the School and Student Use Policy.

Donor Information

This Donor Information Policy complements our privacy policy concerning donors. If you make a donation to us non-anonymously (with identifying information), we will collect information such as your name, email address, and mailing address. If the donation is made using an online form we approve, our payment processor will also collect your credit or debit card number or other payment information. Please note that information collected by these payment processors is subject to their privacy policies.

We may use donor information to communicate with the donor about their contribution and to send updates and fundraising information related to the development of our mission.

We Do Not Disclose Donor Personal Information Except with Consent or as Required by Law

We do not disclose donor personal information except with their consent or as required by law.

If you have registered for an account with us, you can update your preferences in your account settings to opt-out of donor emails. If you do not have an account with us, you can unsubscribe by clicking the unsubscribe link in the donor email or by replying to the email requesting removal. Please note that if you opt out in advance but later make a donation, we may send follow-up emails regarding your support for our mission.

Our Commitments

– We will not sell, share, or trade donor names or personal information with any other entity, nor will we send mailings on behalf of other organizations.

– We will not send mailings on behalf of other organizations.

– We will collect payment information, billing addresses, and other necessary details to process donations or event registrations.

– We will use your information to comply with the law or any legal processes requested of us.

– We may use personal information to protect against potential fraud. We reserve the right to verify with third parties the information collected during donation processing, event registration, or any other support.

– If you use a credit or debit card on our website, we may use card authorization and fraud screening services to verify that your card information and address match the information you provided and that the card used has not been reported lost or stolen.

Last Updated / 2023